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Help Centre

For any questions or concerns regarding your order, please send an email to sales2@timbangan.ph or call us at +632 8990 3333

Shipping and Delivery

To track the status of your orders, please go to the Orders tab of your Account page. If you have any more concerns, please send an email to sales2@timbangan.ph or call us at +632 8990 3333 and we will get back to you as soon as we can.

International Product Support Policy

First Philippines Scales, Inc. is committed to provide the utmost support to our customers, whether in the Philippines or abroad. Hence, our International Product Support Policy is based on a case to case basis inspection of your products.

For any questions/concerns of any product destined for outside the Philippines, please send a message through your Order Number page so order concerns are easily traceable. Once we have seen the message, we will study and address your concern right away. For more urgent concerns, you may email us at sales2@timbangan.ph or call our main office directly at +632 8990 3333.

Return and Refund

Return Period:

7 days from received date


Refund Policy:

Items should be returned within 7 days from receipt, untampered, with complete accessories & original invoice attached.

If the return is due to a factory defect, a full refund will be given.

Any returned item that is due to customer's misuse, tampering, missing parts, or in unsellable condition due to customer's handling, no refund will be made & customer will be charged based on the condition of the product.

Refund will be given after receipt & inspection of the product based on initial payment method.